<HermesAI />
HermesAI · Customer Support

AI Customer Support Assistant

We build an AI support assistant that takes over your first line: it receives requests from your website and messengers, answers from your knowledge base and works around the clock.

Support automation with AI reduces agent workload and speeds up replies: the bot handles routine tickets while complex cases are seamlessly escalated to a human specialist.

Discuss a projectAll services

What the AI support assistant delivers

Resolves up to 80% of tickets

Routine customer questions are answered automatically, without an agent.

Instant replies 24/7

Customers get an answer any time of day — no queues, no waiting.

Offloads your agents

An AI first line frees the team for genuinely complex cases.

Single knowledge base

The assistant answers strictly from your materials and policies — consistently.

Escalation to a human

Complex or sensitive requests are handed to a live agent with full context.

Omnichannel

One assistant works on the website, Telegram and WhatsApp with unified logic.

How the AI support assistant works

Request intakeCollects requests from the website and messengers into a single dialog.
Answers from your knowledge baseBuilds replies based on your articles, guides and policies.
Fine-tuning for your productWe adapt the assistant to your domain, products and tone of voice.
Handover to an agentEscalates complex cases to a live specialist, keeping the chat history.
Reports and quality scoringShows request statistics, topics and customer satisfaction scores.
Helpdesk/CRM integrationCreates tickets and updates customer records in your systems.

Integrations and channels

We connect the AI assistant to your communication channels and support systems.

Telegram

A Telegram support bot answering from your knowledge base.

WhatsApp

Handling customer requests on WhatsApp 24/7.

amoCRM

Tickets and deals are created and updated automatically.

Bitrix24

Sync with helpdesk and customer records.

Frequently asked questions

How much does an AI support assistant cost?

We price it per project: cost depends on channels, knowledge base size, integration depth and privacy requirements. Send a request and we will prepare an estimate and rollout plan.

Which model does it run on — local or cloud?

We support both. A local model runs inside your perimeter for maximum privacy; a cloud model is faster to launch and cheaper to start. We choose based on your requirements.

How does it learn from our knowledge base?

The assistant indexes your articles, guides and policies and answers strictly from them. We fine-tune it for your product and tone, and when you update the base the answers change automatically.

Does it hand requests to a human agent?

Yes. If a question is complex, sensitive or the assistant is unsure, the dialog is escalated to a live specialist along with the full conversation context.

Which channels are supported — website, Telegram, WhatsApp?

The assistant is omnichannel: it works on the website, Telegram and WhatsApp with unified logic. Other channels and messengers can be added for your processes.

Is customer data kept private?

Yes. With a local deployment data never leaves your perimeter. We configure access control, logging and storage in line with your security requirements.

Launch an AI-powered first line of support

Tell us about your channels and ticket volume — we will propose an AI assistant architecture and estimate the rollout for your case.

Discuss a project